Joanna 9 Privacy Policy – Your Data Is Safe With Us

Joanna 9 (joanna9.app) is an online gaming and betting platform built specifically for players in Bangladesh. We believe protecting each user's privacy is both our ethical and legal responsibility. This Privacy Policy ("Policy") applies to the Joanna 9 website, mobile app, and all associated services.

This Policy clearly outlines what data we collect, why we collect it, how it is used, and the measures we take to protect it. By creating an account or using the Joanna 9 platform, you are deemed to have accepted this Privacy Policy.

Joanna 9 collects your information in several ways. A detailed breakdown is provided below:

• Information you voluntarily provide — through registration, support chat, or form submissions — is collected directly
• Technical information is automatically collected while you use the platform
• Transaction verification data is received from payment gateway partners
• Documents submitted during the KYC process (NID, passport) are stored on record

Joanna 9 uses your information only for the legitimate purposes listed below. We do not use your data for anything beyond these stated purposes:

• Account Management: To facilitate registration, login, KYC verification, and account security
• Transaction Processing: To process deposits, withdrawals, and bonus distributions
• Fraud Prevention: To detect suspicious activity and protect your account
• Service Improvement: For data analysis to improve your platform experience
• Contact: To send important updates, transaction confirmations, and support messages
• Legal Obligations: To meet regulatory requirements
• Responsible Gaming: To identify players at risk of addiction and provide appropriate support

Joanna 9 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Partners: Only the information necessary for transaction verification is shared with bKash, Nagad, and Rocket
• Legal Authorities: Data may be disclosed to fulfil legal obligations under court orders or government directives
• Technology Service Providers: Cloud hosting or cybersecurity providers may have limited access to data, strictly under contractual agreement
• Corporate Changes: In the event of a company merger or acquisition, provided the new owner is bound by this Policy

Before sharing data with any third party, we ensure they are bound by appropriate confidentiality agreements and have adequate data protection measures in place.

The Joanna 9 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. The types of cookies we use include:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security. They cannot be disabled.
• Analytical Cookies: Used to understand which pages receive the most visits and where issues arise. Fully anonymised.
• Functional Cookies: Helps remember your language preference, theme, and other settings.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Joanna 9 does not retain your data longer than necessary. Retention periods vary by data type:

• Account Information: For the duration of active account and up to 5 years after closure
• Transaction Records: Retained for a maximum of 7 years as required by law
• KYC Documents: Up to 5 years, as required by law
• Gaming Logs: Automatically deleted after 18 months
• Support Chat: Deleted 6 months after resolution
• Marketing Data: Deleted immediately upon opt-out

Joanna 9 employs industry-standard technical and organizational measures to keep your information secure:

• 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account
• Firewall & Intrusion Detection: Unauthorized access attempts are detected and blocked in real time
• Regular Security Audits: Periodic security audits conducted by third-party experts
• Staff Training: Only authorized personnel have access to limited data
• Data Masking: Sensitive information (such as card numbers) is automatically masked

Every registered user on Joanna 9 is entitled to the following rights:

To exercise any of these rights, please contact us at (support@joanna9.app) to reach us. We will respond within 30 business days.

Joanna 9 is a platform strictly for adults. We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at registration, and users under 18 are not permitted to create an account
• Government-issued ID is verified during the KYC process to confirm age
• If a minor's data has been collected inadvertently, it will be deleted immediately once we are notified
• Parents or guardians may request the deletion of their child's data

Joanna 9 may update this Privacy Policy from time to time. When changes are made, here is what we will do:

• The "Last Updated" date at the top of this Policy will be revised accordingly
• You will be notified via your registered email or mobile number for any significant changes
• Users will be notified at least 14 days before any changes take effect
• Continued use of the platform after any changes will be considered your acceptance of the updated policy

We recommend reviewing this page once every three months to stay informed of the latest updates.

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to us:

We take your complaints seriously. If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory authority.